FAQ
Frequently Asked Questions
Orders & Shipping
✔ Where do you ship from?
We ship from various locations worldwide, depending on the product. Most of our jewelry is shipped from our trusted suppliers in Europe and the US to ensure quality and fast delivery.
✔ Do you ship internationally?
Yes! We offer worldwide FREE shipping. Shipping times depend on your location.
✔ How long does shipping take?
Processing time is typically 1-3 business days, and delivery takes 5-15 business days, depending on your location. You will receive a tracking number once your order is shipped.
✔ Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via email.
✔ What if my package is lost or delayed?
If your package is significantly delayed or lost, please contact us via our contact form so we can assist you.
Product & Material Information
✔ What materials do you use?
Our jewelry is crafted from 925 sterling silver, gold-plated, silver-plated, and stainless steel. We also use high-quality gemstones, including zircons, moissanite, and natural crystals.
✔ Is your jewelry hypoallergenic?
All of our pieces are nickel-free and lead-free, making them suitable for sensitive skin. If you have severe allergies, we recommend choosing stainless steel or sterling silver pieces.
✔ Will my jewelry tarnish?
Sterling silver and plated jewelry can naturally oxidize over time. To keep your jewelry shining, store it in a dry place and avoid contact with water, perfumes, and chemicals.
✔ How should I care for my jewelry?
- Remove jewelry before showering, swimming, or exercising.
- Store in a jewelry box or pouch to prevent scratches.
- Clean gently with a soft cloth to maintain its shine.
Returns & Exchanges
✔ Do you accept returns?
Yes! If you’re not satisfied, you can return unworn jewelry within 14 days of receiving your order. The item must be unused in its original condition and packaging.
✔ How do I request a return or exchange?
Simply contact us via ou contact form with your order number, and we’ll guide you through the process.
✔ Do you offer refunds?
Refunds are issued once we receive the returned item in its original condition. Shipping costs are non-refundable unless the item is defective or damaged.
✔ What if my item arrives damaged?
We ensure quality packaging, but if your item arrives damaged, email us within 48 hours of delivery with photos, and we’ll send a replacement.
Payments & Discounts
✔ What payment methods do you accept?
We accept Visa, MasterCard, IDeal and other secure payment options available at checkout.
✔ Do you offer discounts?
Yes! Sign up with your email and receive a €6.50 discount on your first order. We also run special promotions, so keep an eye on our social media and website.
✔ Can I pay in installments?
No, we don't offer Klarna or similar installment payment options at checkout.
Other Questions
✔ Do you offer custom engraving or personalized jewelry?
At this moment, we don’t offer custom engraving, but we are working on adding this service soon.
✔ Do you collaborate with influencers or affiliates?
Yes! If you’re interested in partnering with us, fill in the contact form with your social media links or website.
✔ How can I contact customer service?
You can reach via our contact form on the website. We aim to respond within 24-48 hours.
Still have questions? Feel free to reach out! We're happy to help.
